1. Define Phase
- Capturing Voice of Customer (VOC)
- KANO Analysis
- CTQ Drilldown Tree
- Six Sigma Project Charter
- Change Acceleration Process (CAP)
- Process Mapping / SIPOC
- Process Mapping / Flow Charting
2. Measure Phase
- Identify Possible Project Y’s
- Types of Data
- Variation / Discrete vs Continuous Thinking
- Data Collection Strategy – Sampling
- Measurement System
- Process Capability
3. Analyze Phase
- As Is Process Map
- Data Door Analysis
- Control Impact Matrix
- Why Analysis
- Hypothesis Testing
- Analysis Examples
4. Improve Phase
- Solution Parameter
- Generate Possible Solution
- Screen Against Musts and Wants
- Conduct Cost-Benefit Analysis
- Failure Mode Effect Analysis (FMEA)
- Pilot Solution Implementation
- Validate Measurement System
- New Process Capability / Mapping
5. Control Phase
- Statistical Process Control
- What is a Process Control?
- What are Control Charts?
- SPC – Out of Control
- Leading Indicator vs Lagging Indicator
- Control Chart Selection
- Risk Assessment and Mistake proofing – Poka Yoke
- Control and Implementation Plans
- Review and Sign-off
Daily dose of codes 